Testimonials

I highly recommend Otus as an outstanding option if you are considering live-in care. When my very independent mum had a stroke late in life, I was afraid she would have to end up in a nursing home. With Otus and the wonderful carers we grew to know, she was able to live out her life in the comfort of her own home, surrounded by the familiar. Despite living far away, which meant I struggled with regular visits, I never felt out of the loop, and my mum was treated with nothing but kindness and care. Otus dealt with all the logistics far ahead of time, so I didn’t have to worry. Mum’s carers were fierce advocates for her with the NHS, helping to guide me through her changing needs, and all provided outstanding care, kept my mum engaged while she was able, and ensured her needs were met all the way to the end. This was a stressful time for our family, and it was made far less stressful thanks to these wonderful ladies. Mr J son of Mrs J – Surrey July 2026

I have used Otus for live-in care for my elderly mum for two and a half years.  Since the very first contact with Paul just before Christmas in 2023, I felt completely confident in them. Paul gave me down-to-earth and sensible advice.  My Mum was frail and very elderly and initially very reluctant to have anyone live in – but she realised it was either this option, or a care home, and the latter she was desperate to avoid.  Despite being so close to Christmas and an early hospital discharge, the carer was waiting for us when my Mum came out of hospital – she’d cleaned the house, prepared a delicious hot meal, and, more importantly, was welcoming, calm, patient and kind.  Mother of Mrs B – Essex July 2026

As a family, we decided to look at the options for our elderly father with dementia to be cared for in his own home.  We were fortunate to be recommended OTUS. From the initial conversation to the end of the engagement, the carers who looked after Dad were exceptional in every way and soon became a part of our family, sharing Christmas Dinner with all of us and enabling Dad to be part of this.

The care that Dad received was truly excellent, and their professionalism and knowledge of the care system was invaluable.  During a stay in hospital for Dad, they stayed with Dad as much as possible showing a genuine concern for his wellbeing in that situation, something that supported us all as a family.

Their communication with us was excellent and their commitment to Dad exceeded all our expectations. The OTUS administration team also needs to be recognised for their commitment, professionalism and excellent communication. We could not recommend OTUS more highly.

Marsh Family – West Sussex.

June 2026

My Mum passed away at the age of 99, living in the comfort of her own home, with dignity and having been shown the greatest kindness and respect. G was absolutely incredible – I am lost for words. So, so kind, she got me through the week after Mum died.  I honestly don’t know how I would’ve coped without her. I shall be forever grateful to our “Otus Angels” as without their kindness and professionalism, this simply could not have happened.  Mrs H – June 2026

“I was extremely relieved when Otus accepted responsibility for finding a live-in carer for my client. As a non-family member having power-of-attorney over their affairs, I was finding it extremely difficult to manage their daily life as their frailty and dementia slowly worsened. Otus were extremely supportive and efficient and provided an excellent live-in carer within a few days. Knowing my client was now going to be supported 24 hours a day made a huge difference both to their life and mine. It removed a lot of worry from my shoulders knowing I had a reliable person supporting them 24/7.

I wholeheartedly recommend Otus to anyone seeking live-in care.”

Power of Attorney – West Sussex – June 2026

“Paul knows this, but I wanted to say a huge thank you to you, Stephanie and all of the carers. The care they have shown our Dad has been amazing, and we really appreciate all you have done.” Mr JM. West Sussex May 2026

“Thank you for your kind words. I have told the carers how they have been absolutely incredible – my Angels. We will miss them all very much. My mum was fond of them all. Please pass on my thanks to P, who was wonderful too. We had such a happy Christmas together.

Your team have been superb in every way, and your professionalism shines through. My thanks especially to Paul, who always gave such good and plain speaking advice.

I will recommend Otus to everyone.” Mrs H. Essex, May 2026

“J has been looking after my father for nearly a year now. I cannot recommend her highly enough. The level of care and attention she has shown my dad has been wonderful. When he was in the hospital, she sat with him and ensured he was cared for by the busy staff. One evening, I came to visit and found her holding my dad’s hand. I was extremely touched by her care and dedication. J is completely trustworthy. I highly recommend her if you want a kind, dedicated and trustworthy carer to look after your loved one” Mr M. Worthing, April 2026

“Just wanted to say thank you as we’ve just been spoilt again by the lovely J 🙂 – I’m at mums at the moment and she is fantastic . She is an absolutely wonderful, caring lady” Ms. S March 2026

I spoke with Paul last week and explained how fond my mum is of M. M also seems happy and would like to come again.  If you have any other ladies that are similar to M, that would be great – she seems to have got the right balance of caring for mum/letting her do things. Mrs H – Kent March 2026

“Thanks, Stephanie. N has been a welcome addition to the house,  and we would very much like her to return.  In an ideal world, if we could alternate between R and N, we would all be very happy!” Mrs C – Kent March 2026

Many thanks for your kind words and the exemplary care provided by the various Otus carers. There is no doubt that mother’s life was enhanced by their untiring devotion. MR C – Surrey March 2026

Your carer did an amazing job during her assignment.  She made a real difference for mum and got her back on the path of recovery from the leg infection, which was making life very difficult for the carers.  Not only did she manage to get mum to accept the hoist, but she also helped encourage her to start walking again. We would love to have her back. Mr S – Jan 2026

I would like to say I have nothing but good things to say about all the carers who have looked after my mum over the last couple of years. They do wonderful work, each in quite different ways. Mr PJ client representative based in USA (Jan 2026).

I want to thank you for providing such good carers, especially as you might imagine, J. I think she should be nominated for an award, her skill professionalism and love is extraordinary and we were so fortunate she found us. We will always keep in touch. Mrs H – West Sussex Dec 2025

Thank you for all your help. I will definitely keep your contact details as you have been really helpful at a very difficult time. Ms L – Sussex Nov 2025

We are pleased with the way you and the carers have supported our Mum over quite a few years now, providing consistent continuity. Things are inevitably more difficult as she deteriorates, so familiarity for both her and us, is really reassuring. Mr C – London. Oct 2025

Thank you for arranging the care for my parents at such short notice – it is greatly appreciated! Mrs T – Kent. June 2025

Your carer has been an absolute superstar and was an amazing support for my parents in law both in and out of hospital in the last few days she spent with us. She will be greatly missed.
Should the time come for us to need help again, we will definitely be back in touch.
Thank you again for all your help and support over the last year. Mrs H – East Sussex. Oct 2025

Thank you so much to you and Paul for all your help and advice over the last year and more. All the carers you introduced to come and support dad have done a fantastic job. Mr. & Mrs. W – West Sussex. August 2025

Thank you for your email and kind words. Thank you also for all the friendly and efficient service you have given us in providing excellent carers for our mother. We are comforted by the fact that one of Mummy’s favourite carers was with her at the end. Mrs. S London, September 2025

Things are certainly calmer at Mum’s now. And we’ve found your carers lovely to have around. My sister and I would like to thank you both very much for all your help, after we’d had such an awful experience with the previous agency. It’s been a pretty tough few weeks and your input has made things just that little bit easier. Thank you. Mr. S Sussex, April 2025

Thank you for sending your condolences. I have been truly grateful for the wonderful service we have received from Otus over the years. Mrs G – Hove, June 2025

A big thank you to you, Paul and the rest of the team for all your help and advice over the past 6 years as I navigated “ the social care system “.
Having wise counsel and a kind ear to listen as I railed against it was invaluable. Mrs S – Essex, August 2025

“I collected May from the station the day before my mother came home. Mum had not enjoyed hospital. I will always remember the look on her face beaming in the sunshine when May took Mum down to the garden for some sunshine and to look at the fishpond and flowers and she told me “ I feel like I’ve died and gone to heaven”. She was really happy for the next three weeks having the company and care of May and I am grateful to Otus and May for bringing rays of sunshine into my mother’s last weeks”. Mr C – Surrey, October 2025

“Fabulous team – Thank you Stephanie and your fabulous team for introducing a perfect carer for Mum. I have found the whole team to be so supportive which has really helped. My Mum is extra confused at the moment, so your carer has had a baptism of fire but she seems great. Mum has already invited her to return.” Daughter of a new client in East Sussex, September 2024

“Good fit – our early feedback for my mother-in-law’s carer is very good. The house is clean and tidy and plus your carer is engaging well. The profile you shared with us for her seems absolutely accurate and she is a good fit. Thanks again for all your help.” Mr S, son-in-law of a client living in East Sussex, December 2024

“Brilliant job – your carers are doing a brilliant job looking after my mum at home. I am so grateful to you and the carers for all your help.” Mrs T, daughter of a client living in Kent, December 2024

“Hard work and professionalism – I think we are moving into our seventh year using your services. We remain incredibly grateful for all the hard work you do and the professionalism within your company. Thank you to to all the team at Otus.” Mrs G, daughter of a client living in Brighton, January 2025

“Lovely soups – your carer has been fantastic. She has been making lovely soups and meals, the house is very clean and tidy and she has lots of time for her client. All in all, very highly recommended and a lovely lady.” Son-in-law of a client living in East Sussex, January 2025

“Thoughtful support and guidance – We would like to thank you both for supporting and guiding us so thoughtfully over the last 17 months. Mum has been looked after well and we are grateful that this support has enabled Mum, who is living with dementia, to stay in her own home. This has been so important to her, allowing her time to grieve for her husband in her familiar surroundings.” Mrs D, daughter of a client living in West Sussex, November 2024.

“What a lovely woman – I am very happy to do a positive testimonial for Mum’s current carer. When she first arrived she explained to Mum ‘where you have weaknesses, I will be your strength’. Your carer has used all her skills to get through a few tough days with Mum – she suddenly decided she would no longer eat anything and became a bit nasty. We agreed that Mum’s carer would take a break whilst I visited and now having talked things through, we have agreed some different approaches. And I think we’ve cracked it – your carer is wonderful!” A community care professional and daughter of a client living in Brighton, October 2024.

“Would be honoured – my sister took a photo of our stepdad with your carer this morning. We are so glad she stayed an extra night and rested before making her journey home. My stepdad said that if (or perhaps when) he gets to the point that he needs a live-in carer, he would be honoured if she was able to work with him. We do realise that she will be in demand!” Ms S, stepdaughter of a client living in East Sussex, December 2025.

“Kind and gentle – The carer you have introduced for my Mum is absolutely great. She is kind and gentle and is managing my Mum’s confusion from her brain injury really well. It’s a bit soon for us to say how long Mum will need a carer but we would be very happy if this carer could be considered going forward.” Mrs S, daughter of a client receiving respite live-in care, West Sussex, August 2024.

“Absolutely lovely – Just to say, the carer you have introduced to us is absolutely lovely. She’s perfect for Mum, super gentle, calm and kind. Mum clearly likes her, she seems very content and engages well with her which is great to see. I literally couldn’t ask for more. She’s even spoiling my kids with her delicious cakes and cooking which they couldn’t be more thrilled about! I hope she can be added to Mum’s list of regular carers.” Mrs J, daughter of an Otus client living in West Sussex, August 2024.

“Understanding, support and motivation – It has been a great pleasure working with the Otus team and I deeply appreciate your understanding, support and motivation. Having joined the Otus register as a self-employed live-in carer in 2016, you have all worked hard to introduce me to lovely clients who I have enjoyed caring for in their own homes. I wish you, your clients and your carers all the very best for the future.” Words of appreciation from an Otus registered carer who retired in May 2024.

Very special seal of approval – “I am very pleased to report that I have finally been able to personally thank the person who recommended Otus to us all those years ago. For nearly 10 years, Otus carers looked after our Mother so well – in fact, sometimes we felt that Mum received better/more appropriate care than Her Majesty Queen Elizabeth II. We have no hesitation in recommending Otus and live-in care to anyone at the point of looking at care options for a loved one. Thank you all.” Mr P from Wiltshire, March 2024

“Live-in care – the best way to care – After losing Mum, some of our grief has been heightened by the fact that we have lost the two main Otus carers who cared for Mum in her own home over the last nine years. It is frustrating to know that although this must be the best way to care for our elderly, so much seems to conspire against it. You may rest assured that we have no hesitation in recommending your service.” Mr P, son of an Otus client who lived in Tadworth, Surrey, December 2023

“Absolutely brilliant – Your carer has been absolutely brilliant. How do you find these wonderful ladies? If she’s willing to come back, Mum would love to have her.” Mrs H, daughter of a client living in Essex, February 2024.

“Amazing help” – Thank you for all your amazing help and care in support of our dear Mum. She was surrounded by her family and your carer when she passed away in her own home. Your carers have been supporting our family for nine years and were present on the night of our dear Father’s passing too. You may rest assured that we have no hesitation in recommending your services.” Mrs P, son of a client who lived in Surrey, January 2024.

“Remarkable and amazing” – Your carers were remarkable and so amazing. We know that we would not have had the time we did with Mum if it wasn’t for their care. They were so professional, caring and compassionate. And your team in the office was incredible – always there when we needed you – we always knew we were in good hands and never looked back from the day you introduced the first carer nine years ago. Thank you all so much.” Mrs P, daughter-in-law of a client who lived in Surrey. January 2024

“Skill and compassion – The last carer you introduced to care for my daughter was a great success. I was hoping she would want to return – she managed this difficult placement with skill and compassion. I really hope she comes back. Thank you.” Mrs H, mother of a client based in West Sussex, December 2023.

“Such great carers – Thank you for providing us with such great carers and for all the advice and support you have given us since September. Over the last couple of months we have felt that our father was in very safe hands. Thank you all.” Ms W, daughter of an Otus client living in East Sussex, November 2023.

“Professional carers – Many thanks for the excellent service and professional carers you provided when we needed respite care for my father.” Ms B, West Sussex, August 2023. Otus introduced carers to support her father at home during his recovery following a stay in hospital.

“Professional and friendly” – We are very grateful to you all for the care provided and the professional but friendly service we received. If you would like any testimonials about any of the carers we have had we would be more than willing to provide them.” Mrs B, daughter of a client living in West Sussex, November 2023.

“Respect and dignity – Otus provided excellent live-in care which allowed our father to stay in his familiar home environment, according to his wishes. All the carers respected his dignity and his desire to be as independent as he could while keeping him safe.” Words from the daughters of a client living in West Sussex, November 2023.

“Respite care – the live-in carer that Otus introduced to us went beyond the original brief. Not only was her care for my wife exemplary, but she also supported us both during my recovery period at home. In addition to her caring duties, she also helped us with notes on how to be better prepared for any future live-in care needs we may have. I would have no hesitation in recommending the Otus team to anyone considering live-in care. Compared to other local services, the support we received was excellent and very cost effective.” Words from Mr B, an Otus client living in Chichester, October 2023

“Quickly up to speed – I am my wife’s main carer so when I was scheduled for an operation, I needed to find someone who could care for her whilst I was in hospital and then support us both whilst I was recovering at home. This was the first time we had engaged a live-in carer so we were not sure what to expect. The carer Otus introduced to us was quickly up to speed dealing with a complex set of medical issues. My wife lives with Alzheimer’s, arthritis and vestibular migraine. I would certainly look to Otus for any future live-in care requirements we may have.” Comments from an Otus client living in West Sussex, October 2023.

“Respite care – We contacted Otus having been recommended by a friend. My husband’s mobility was not good and we felt that he would benefit from 24/7 respite care support to help with his recovery after a hospital stay. The Otus team understood our situation and acted very quickly. Although it was only for a short period, the carers Otus introduced were very professional and set up a routine, which definitely helped my husband’s recovery. Having the carers with us was also a great support for me – the last carer we had was a particular delight to have in our home. She did a grand job, was very tidy and peaceful as well as being quick to learn. I have no hesitation in recommending the Otus team.” Mrs S, wife of an Otus client living in West Sussex, August 2023

“Professional, knowledgeable, helpful – Otus could not have been more professional, more knowledgeable or more helpful in every aspect of their service. They understand exactly what is needed, not only at a practical level, but also at an emotional level too. Highly recommended.” Mr A in relation to care for his parents living in West Sussex, May 2023

“Safe, loved and cared for – We (Mum, my sister and I) could not have got through the last two years without your help and support. Mum has consistently felt safe, loved and exceptionally well cared for. Although we are all clear our decision is the right one, we are very sad to be saying goodbye to the Otus team and the wonderful carers who have looked after Mum. They have been amazing and really do feel like family to us. Thank you.” Mrs T, daughter of a client living in Stratford-upon-Avon, April 2023.

“Fitted in and adapted well – Our most recent carer was a good addition to the team and I liked her (I’ve liked all the carers). She was keen to get things right for Mum and fit in with Mum’s way of working. Mum doesn’t like to be fussed over or bossed about (Mum’s words) and still likes to assert some independence and control. Your carer adapted to Mum and understood her needs and preferences after a short time with her. She was also hardworking and cheerful. She kept on top of the housekeeping and everything always looked very clean and tidy.” Mrs F, daughter of a West Sussex based client, November 2022

“Fantastic level of support – We have been delighted with the service from Otus. Paul, Stephanie and Jane all provided a fantastic level of support in all our decision-making and delivered some lovely live-in carers to suit our rather complicated needs. They coped very well with what turned out to be a very fluid situation. Dad referred to the last carer as his ‘third daughter’, which is probably all the recommendation you need!” Mrs P, daughter of a West Sussex client, October 2022.

“Easy going, helpful and hardworking – I’d like to say that Mum got on well very well with her last live-in carer and I thought she was great too. She was easy going, helpful, hardworking, practical and good company. She also tried to engage with Mum too. We would love her to come back again if it was possible. Everything is going very smoothly with the carer that took over from her as well. Mum likes the fact that she’s calm and relaxed and tries to accommodate Mum as much as possible.” Mrs F, daughter of an Otus client living in West Sussex, October 2022

“Excellent team of carers – Otus quickly provided an excellent team of carers for my aunt when her partner died until her death nearly two years later. She became very fond of her carers who provided caring and sensitive support which was greatly appreciated.” Words shared by the nephew of an Otus client who lived in Surrey, October 2022.

Carers were amazing – “I just want to thank you for all your help with Mum. Your carers were amazing and we all had a good cry with them when Mum eventually passed away. I think my step-father enjoyed their company too when he was struggling and it certainly put my sister and I’s minds at rest knowing they were there to support him. The last two weeks were really hard but your carers made it so much easier for us. Thanks again, we all really appreciate it.” Mrs H, daughter of a client living in West Sussex, June 2022

Such safe hands – “I have told so many people about Otus – thanks so much for everything that you did. I never had any concerns when your carer came to cover my breaks away from looking after my Mum. To be able to take time out and visit my daughter in the knowledge that Mum was in such safe hands was such a relief. Finding someone so skilled at caring for Mum who was living with a combination of health issues – including Alzheimer’s and poor sight – made such a difference to me. Having the ability to talk to someone with my Mum’s issues in a kind and unpatronising way and being able to take on board situations and make decisions meant that I could trust her thoroughly. In fact, Mum seemed to look forward to her visits often saying to your carer ‘you are my best friend’. Thank you.” Mrs G, daughter of a client living in West Sussex, June 2022.

“Built a good relationship – The carers handed over today, and I just wanted to say that I found the last carer to be really lovely. She built up a very good relationship with Mum and the rest of the family and looked after Mum so well. I hope she will want to return as I know Mum would like to have her come again.” Mrs S, daughter of a client living in Sussex, May 2022.

“Kind, loving, clean, safe – I just wanted to drop you a line to let you know how wonderful your service is. The carers that Otus have provided to care for my disabled Father have been kind and loving and have provided a clean, safe way that he can stay at home with my Mum. When I visit my parents I can be a daughter instead of a carer, and I can see how calm, safe, clean and happy the household is. Thank you not only for the carers but also for the advice on how to navigate the social care system and of my father’s rights.” Ms S, daughter of a client living in Surrey, April 2022.

Remained at home and passed away without fuss – “Sadly, Dad passed away last night, peacefully at home under your carer’s excellent care. He had suddenly gone downhill on Thursday and into Friday, but your carer kept in contact with me a lot. Two district nurses visited on Friday at her request. My brother also visited Dad on Friday and told me that your live-in carer was very professional – ‘right on the button’. Your carer called the emergency services, liaised with the police and then the undertakers. She was professional throughout and we could not have wanted a better person with Dad at this sad and difficult time. Thank you for providing such a lovely carer that Dad knew, delivering what he wanted which was to stay at home and go without a fuss.” Mr H, son of an Otus client, West Sussex, March 2022

“Wonderful carers – Thanks to you and all the wonderful carers, Mum was not only able to stay at home – which is what she and I fervently wanted – but, between you all, in her last months she found companionship, laughter, happiness, care, and retained her dignity. I will be eternally grateful.” Mr P, Sussex, December 2021

“Help and advice – I just wanted to thank you so much for all your help and advice when I was caring for Mum. It was especially useful and important when she was in the Sussex County just prior to having live-in care.

I am so grateful to everyone on the Otus team for all your help in arranging such fabulous carers so quickly, I know it wasn’t easy as two were needed. But you rose to the challenge and it all worked beautifully. I am just sorry, for so many reasons, that we were not able to continue our relationship longer.” Mr D, son of a client living in East Sussex, December 2021.

“Enormous, positive difference – What you do does make such an enormous, positive difference to so many people. Keeping our loved ones safe at home until the end is so special. Please pass my message on to the carers – they have all been so kind and have been in touch with me since Mum died.” Anonymous family member, December 2021.

“You’re an amazing team – and have been such a support for the last few weeks. I have already been recommending you. Don’t ever change your ethos, you’ve got it absolutely right. You made it possible for my dad to pass away peacefully at home and for that I cannot thank you enough.” Ms S, daughter of a client in West Sussex, July 2021.

“Otus carers are excellent” – “They are very experienced and have been kind and caring with both my dad and my very difficult mother! As a nurse, I have very high standards for care that I expect my dad to receive. I have been able to stop being their nurse and now am their daughter again and the weight taken off my mind has been terrific.” Ms L R, on behalf of her parents, Maidstone, June 2021.

“So relieved to find Otus” – “I cannot say how relieved I have been to have found Otus. They have been there through every difficult decision and advised me using the abundance of knowledge that they have. It’s a small family-run business which gives the individualised care that you really need through such difficult times.” Ms R, on behalf of her Dad living in Kent, June 2021

“No other agency to use” – “I cannot say enough positive things about Otus. In my eyes, there is no other agency to use! My friend referred Otus Live-in Care to me after she had had such an amazing experience with them with care for her dad. They have made me feel like my dad is their only client. I’ve never been rushed with any of their many calls with me.” Mrs S, daughter of a client living in Kent, June 2021.

“Totally trusted – During her three week stay with Mum, your carer has dealt with many medication and dietary changes due to Mum’s swallowing difficulties and has handled them all with ease. We totally trusted her to oversee Mum’s medication regime on time and with patience. Mum had an incident during her stay and she was brilliant. She noticed immediately that something was not right, was calm and caring and also looked after Dad throughout. She also helped to care for Mum’s sores with utmost care to hygiene – in fact, these have nearly healed. When your carer finished this afternoon, we felt like we were saying goodbye to a family member – we are all really looking forward to her return.” Mrs K, daughter of an Otus client living in West Sussex, April 2021

“Patient, attentive, intuitive – I have just taken Mum’s carer to the station for her journey home and felt compelled to write a reference for her. She was only the third live-in carer to look after my Mum but I have to say she has made a world of difference. She has also won round my Dad totally, building a lovely relationship with him based on humour and care. She is a wonderful carer, patient, attentive and intuitive – we can’t wait for her to return.” Mrs K, daughter of an Otus client living in West Sussex, March 2021

“A godsend during the pandemic -Thanks for all Otus’ help with Dad over the months, particularly for the support he received towards the end of this life. It was much appreciated by the family and was a godsend during the pandemic. We hope things are going well for you all at Otus.” Mr J, son of an Otus client who lived in West Sussex, March 2021.

“Totally recognises challenges – I just wanted to say that carer who has been looking after Mum has been wonderful. She totally recognises all the challenges that Mum presents and goes about her work with understanding and in an extremely helpful manner. She has also built up a strong bond with Mum, so much so that on many occasions Mum has said to me that she will really miss her when she finishes her three weeks here.

We would both be more than happy for her to return any time – that’s assuming she would like to come back to us!” Words from the daughter of an Otus client living in West Sussex, March 2021.

“Absolutely wonderful! – I cannot praise your carer enough – she was an absolutely wonderful carer. Dad responded to her better than any other carer. She dealt with him in a calm and sympathetic manner. He was always kept clean, well fed and entertained. I would like to thank you and all at Otus for the hard work you have put in finding dad his carers – it is very much appreciated.” Mrs N, daughter of a client in West Sussex, February 2021.

Recognising the extraordinary support that our registered carers have delivered this year, we sent them all a special message of thanks ahead of the festive season. We were so pleased to receive many thank you notes, but this one stood out.

“Uplifting message” – To everyone at Otus – thank you for your uplifting message. Without all your hard work, help and support we couldn’t have managed it. Thank you. Wishing you all a Merry Christmas and a Happy New Year.” From an Otus registered live-in carer who has looked after a number of our clients for over three years. December 2020

“Professional in every way – Just a quick note to say how much we appreciated the carer you introduced to care for my mother whilst her ongoing carer took a break. She fitted in very well, was quiet, efficient and very professional in every way. It was great having her with my mother and made all the difference. With all good wishes and thank you.”

“Carer has been a rock!” My husband has been really difficult over the past few days and our Otus carer has been a rock! Quiet and endlessly patient but very determined not to give up in the struggle to get him to take his medicine and submit to other necessary care. And she has succeeded where I’d have given up! So, all credit to her. Thank you from us both.” Mrs T, wife of a client living in Essex, November 2020.

“Exceptional Quality of Care – Following a recent OT visit to my daughter, I just thought you might like to add the very positive comments to the files of your live-in carers who support my daughter. We are so grateful to them both for the exceptional quality of care they both deliver. They always show such professionalism and compassion in what is a very demanding job. It must be such a boost for carers when their work is recognised in such a way. The work of both carers has been highlighted, specifically in recognition of the fact that they are helping my daughter maintain her independence whilst managing any risk to her on a day to day basis. Thank you to all the Otus team.” Mrs H, mother of an Otus client living in West Sussex, September 2020.

“Anxieties minimised” – Thank you to everyone at Otus. Without you, my dad would not have been able to stay in his own home and be cared for so well over these last seven years. You have constantly kept me up to date, particularly throughout the most recent months during the Covid pandemic. The help and advice you have shared – keeping us abreast of all the protocols and how you are communicating with the carers – has helped to minimise my anxieties and has given me added confidence. You have always been there to help me deal with the many people that are involved in care – you have always said that you are happy to share advice and offer additional signposting and have been true to your word. Thank you.” Mr M, son of an Otus client living in East Sussex, August 2020.

“My client’s wishes were honoured – Just to say thanks to you and your team at Otus for looking after my client. Her goal was always to stay out of a care home and pass away in her own home. With our joint help, she achieved this, so thank you.” Mr J, a qualified independent social worker who introduced Otus to support his client in Lincolnshire early in 2019 – August 2020

“Shines above the rest – you have introduced some lovely carers to us, but one shines above the rest. She is a ‘godsend’, she is amazing. Of all your carers that have looked after my dad, she is the best. She always has a smile on her face, doesn’t ring me every five minutes and if my father needs a doctor, she just gets on with it – keeping me informed of course.

She is very reliable – I feel I can trust her and that my dad is in very safe hands. I know that I can depend on her 100%. She has provided amazing care for my dad – she has kept him safe throughout the pandemic which has been a very worrying time. Particularly as my dad has three drop-in carers as well. She has kept the other carers in line – making sure that they adhere to the enhanced hygiene protocols. She just coped, which has made things so much easier for me, knowing that she is in charge. Your carer is so committed to caring for my dad – even to the extent that she will come and help the drop-in carers during her break on a Sunday.” Mr M, son of an Otus client living in Hove, East Sussex August 2020

“The best carer mother has ever had” – Thank you so much for introducing, without doubt, the best carer mother has ever had. Your carer is so friendly, kind and patient as well as being very alert to mother’s changing medical conditions. My mother is so pleased that your carer enjoys her garden and the birds that visit – small things like this make such a difference to your life when you are 100 years old. I really trust your carer with my mother’s care (this is something I do not say lightly!).

She even pushed Mum to church on Sunday – she had not been since January. The congregation clapped her in! Your carer could not have made her happier, please can she return – we would really like for her to become a regular carer for mother if that was at all possible.” Mrs T, daughter of a client living in East Sussex, July 2020

“By far the best – Just to let you know that my mother and I love the most recent carer Otus has introduced to us. She is by far the best carer we have ever had and we are so happy with her in every way. Please can we book her for as long as we can and as often as we can in the future. Can she please be our number one preference going forward over everyone else. Your recommendation of her was spot on. Thank you so much.” Ms G, daughter of an Otus client living in West Sussex, July 2020.

“It feels good to be appreciated – I was so pleased to receive your thank you card and personal note. I am really grateful for your thoughts – it really feels good to be appreciated – it really means a lot. Thank you for all the telephone calls and emails. It has been of a great help. I am really happy that I am part of a great organisation such as Otus Live-in Care. Once again thank you all and may God richly bless you all. From all my colleagues we are very grateful.” Ms A, one of many Otus carers keeping our clients safe during these difficult times.

“Thank you all – I wanted to send you a note to say thank you to everyone at OTUS for the service you have provided for my parents over the last nine months. You have been very good to deal with and I would recommend you to anyone looking for live-in care.” Mr W, son of an Otus client living in Petworth, West Sussex. April 2020

“World of difference – I am so pleased with how everything is going. Having a live-in carer for my dad has made the world of difference to both him and me. My words come from the heart and I am so pleased with everything you are doing for me and my dad – please pass my thanks on to the whole Otus team.” Ms N, daughter of an Otus client living in Horsham, West Sussex, February 2020

“No problems – Thank you for introducing your carer to look after my mother whilst I was on holiday. She was lovely and got on very well with my mother – there were no problems whilst we were away for which I am very grateful. If there was any chance that she could be available to care for my mother again, early next year, we would be delighted to have her.” Mrs H, daughter of a respite care client living in West Sussex, September 2019.

“Brilliant carers – We cannot thank you enough for everything you did for Mum & Dad. We are so grateful and thank you for all your hard work in placing such brilliant carers.” Mrs C in West Sussex, October 2019.

“Quality of life – Undoubtedly, having live-in carers provided my father with the best possible quality of life in his final years. It also gave the family the reassurance that day-to-day issues were always being handled efficiently. My personal thanks to you and the team for all your help over the years. We had some particularly excellent carers from you – the last carer you introduced for my father was outstanding. Thank you.” Son of a client in Marlborough, July 2019.

“Outstanding individuals – Otus provided carers for my father for over five years. All the carers introduced to my father were professional and caring with a number of outstanding individuals. Paul and his team always listened to our feedback and were communicative and supportive throughout, providing good continuity of care and visibility of future plans.” Mr L, son of an Otus client living in Wiltshire, September 2019.

“Calm, level approach – thank you to everyone at Otus – from the lovely carers you introduced to look after my Dad to the team in the office – you were always there for us, through good times and bad. Even at the end, your carer was brilliant – she walked in, dropped her coat and sat with Dad. She also looked after me very well – I was not coping too well – and she made my brother feel like he had known her for years. She was immediately a comfort. Her calm and level approach helped us enormously at a very difficult time. We are just so pleased that Dad was able to stay safe in his own home right up until the end.” Ms C, daughter of an Otus client in Lincolnshire, June 2019.

“Brilliant in every respect! – Just a quick message to confirm that your carer left us this morning and that we miss her very much! She and my wife got on like a house on fire during my two periods of absence when I was attending family weddings. She has been absolutely brilliant in every respect. Thanks for everything – I know where to call the next time a wedding or some such event comes along. I repeat – ‘brilliant in every respect!.” Mr B, husband and carer for his wife, West Sussex, June 2019.

“Kind and patient – may I take this opportunity on behalf of my mother and my sisters to thank everyone at Otus for their care and attention since September. The Otus team has always been kind and patient in finding the right carers for my mother and the carers themselves all made very good relationships with her – a couple of them particularly had a lightness of touch and sense of humour which meant that living together was easier than might have been the case. Having live-in care has brought her back to her old self and improved her quality of life. I hope that it would be OK if we are in touch with you again should we need to in the future.” Mrs H, daughter of an Otus client living in Peterborough, March 2019

“Wonderful support – we would like to thank you and the rest of the Otus team for the wonderful support you have given us this last three years or so. There is no doubt that the quality and dignity of Mum’s life in its closing stages was perfect and we couldn’t have asked for a better experience for us and, more importantly for her. The family all agrees that the way Mum lived her last few years was wonderful and she passed away with her dignity intact. This was only made possible by the lovely carers that you provided to care for her. We would be very happy to recommend Otus to any family who might be considering live-in care for a loved one.” Mr O, son of an Otus client living in Surrey, March 2019.

“Sympathetic, thoughtful and honest – From the first phone call over five years ago when we felt that we were in crisis, the Otus team has been incredibly sympathetic, thoughtful and honest. The team of carers you have introduced to care for both our parents, and more recently just my mother, has been wonderful. The decision to move our mother into a care home was a very tough one, taken out of necessity, and is no reflection on the care she has been receiving, nor the professionalism we have received from Otus as a whole. Thank you for everything over the years. We would happily recommend Otus to anyone considering care options for a loved one, without hesitation.” Mr T, son of an Otus client living in Peterborough, February 2019.

“Seamless and professional – I would just like to take the opportunity to thank you for the excellent service you are providing with your carers for my father. The administrative organisation seems to work seamlessly and the professionalism and efficiency of the carers is noteworthy. Daddy has always been in a good place in his own home being supported by his friends. However, it is very satisfying to see this having transitioned with few hiccups through to Daddy accepting a live-in carer which was a challenge for him to accept. It is very gratifying to see him content in a routine and enjoying lovely meals too!

It has provided me and my family with enormous comfort being so far away from home to know that Daddy was being well cared for. On behalf of my family thank you once again.” Ms T, daughter of an Otus client living in Lincolnshire, December 2018.

“Absolutely amazing – The care that mum received from your carers was absolutely amazing and we so appreciated them. We will miss seeing them and thank you for sending these wonderful ladies to care for our mother. With our family’s thanks to you for all your help and support over the last few years.” From the family of an Otus client living in Kent, November 2018.

“Thank you all very much for all your hard work introducing your live-in carers to care for Otus clients. We don’t take your kindness and your hard work for granted at all. Thank you Otus for giving me work to do. I really appreciate you all. Have a MERRY CHRISTMAS AND HAPPY NEW YEAR. I hope the New Year will bring us more opportunities to work together. Thank you.” Message received from an Otus registered live-in carer who has been caring for Otus clients since the beginning of 2017.

“Superb – My brother and I appointed Otus to provide live-in care for our elderly parents when we were unhappy with the level of care provided by a (private) nursing home.

The level of care Otus provided was simply superb: caring, professional and cheerful. Our parents were so much happier and comfortable in their own home. One particular benefit of Otus Care that we had not expected, but were very grateful for, was the freely offered advice and organisational skill of the individual carers who were able to maximise the support from the NHS.” Mr H, son of an Otus client in Dorset November 2018.

“Proactivity and compassion – Thank you so much for the support that you provided to mother whilst you were with her. We were really impressed with your proactivity and the thoughtful compassion in which you looked after her in often difficult circumstances, particularly towards the end of her time with us. You certainly helped enable her to remain in her own home towards the end of her life, which we knew was what she really wanted. We would be delighted if you were able to attend mother’s Thanksgiving Service.” Message of thanks sent to an Otus carer who provided palliative care. Mr T, Cambridgeshire, October 2018.

“Exceptional – On behalf of us all, I would like to express our gratitude to you and Paul, your team and your wonderful carers. Your support, professionalism, compassion and understanding over the last few years has been exceptional and has made a difficult time far more bearable for my parents and for the family.

Having been the person that deals with you all on a more regular basis, I can’t rate you all highly enough and would be more than happy to recommend you to anyone considering live-in care for a loved one.

You have a great team and we are truly grateful for everything you have done for us.” Ms B, daughter of client, West Sussex, June 2018

“Professional and Personal – As director of my own company that helps older people and their families navigate their way through the care system, my life is made easier when I work with companies who have the same values and offer a professional and personal service. Over the last few years, on behalf of one of my clients, I have worked with the Otus Team. They introduced a rota of live-in carers to care for my clients, so that they could remain in the comfort of their own home. Sadly they have both now moved into a care home, but I know that they benefitted from the extra time they were able to stay cared for in their own home.” Director of a private company helping older people and their families organise their own care in Greater London. August 2018.

Big thank you
“I am sure our care adviser has told you already, but I just wanted to say a big thank you for all the support you have given us over the last four years or so, introducing live-in carers for my parents. Mum has now moved to be with Dad in the care home and has already settled into life there. Thank you for everything you have done for them both.” Mr D, son of an Otus client living in London, August 2018.

“Excellent”

“Dad has been quite badly behaved for the few last weeks and your carer has been wonderful and coped with his attitude. We really like the work she has done, her cooking and caring are excellent. His short term memory is deteriorating quite badly, but other times he is completely on the ball. Thank you.” From the daughter of an Otus client living in West Sussex, August 2018.

“Absolutely amazing – I would like to say how wonderful your carer is. Having spent nearly a week here with her I can honestly say she is absolutely amazing. Always cheerful and laughing, never gets tired, upset, impatient. Runs the house like clockwork and never forgets anything. She is incredibly patient, caring and kind to my parents and is a joy to be around. We are all very happy with her!” Mrs B, daughter of an Otus client, West Sussex, April 2018

“Much easier than I imagined – Thank you for all your help and assistance in providing live-in care for my Mum. Sadly it was only for a very short period before she passed away. Otus made the process of arranging care much easier than I had imagined it would be – something that was greatly appreciated at a very difficult time. When you are thinking about a carer to look after an elderly parent, your objective is to find someone who is caring, kind, considerate and understanding as well as being proficient in the job. This is the perfect description of the carer you introduced to us. As a family we are very pleased that she could make Mum’s last days as comfortable as possible and would not hesitate to recommend her to future clients. It was also a great help to me that she agreed to stay on and assist with all the arrangements – it was really appreciated. Thank you again to all at Otus.” Mr D, son of an Otus client, West Sussex, April 2018

“We are grateful for the care which Mum received, which certainly contributed to her recovery. Should the need arise, I am sure we will be in touch again.” WG, London/Hove, April 2018

“Express our gratitude – we wanted to send you an email to express our gratitude for all the advice and support the Otus team gave us recently in connection with my husband’s parents. Never having experienced this situation before and being plunged straight into the deep end, it was just so helpful to have someone to speak to who was able to provide reassurance and advice. My husband’s parents are both now at home with an occasional carer but if and when the need arises, we will certainly be back in touch. Thank you.” Mrs B, East Sussex, January 2018

Safe, secure and relaxed – I just want to say how fantastic your carer is! Thank you, thank you so much for bringing her into our lives! Mum immediately bonded with her, they laughed, cried and became fast friends. She made mum feel safe, secure, and relaxed. We all adore her. Thank you Otus for helping us with mum´s live-in care needs – both carers she had were lovely. We will happily recommend your company.” Words from the daughter of a client in Buckinghamshire, December 2017

Far reaching wisdom – your carer joined our family to care for my father, who has dementia, for a few months during 2017. As neither my brother nor I lived close by, having your wonderful carer was incredibly important. Almost immediately, it was apparent that she had far reaching wisdom, enhanced with care and respect for my father. Her knowledge of dementia was clear to see and she tactfully guided us in how best to support him. If his living circumstances had not changed, I know that she would have been by my father’s side, travelling his dementia journey with him until the very end.” Ms L, Otus client’s daughter, West Sussex, November 2017

“Exceptionally Professional – I cannot praise Otus Live-In Care highly enough. In the midst of a family crisis, precipitated by the death of my mother, Otus was highly responsive, supportive and caring in the extreme, and exceptionally professional. The team identified and provided wonderful carers for my father who has dementia, within a matter of days. Importantly, the team was also incredibly generous with their time and advice, and spent many hours on the telephone in the early weeks, reassuring, advising and supporting us throughout the whole process. I would wholeheartedly recommend them.” Ms L, daughter of an Otus client living in East Sussex, October 2017

“Coped seamlessly – Your carer has been a fantastic support and wonderful company for my mother. She coped seamlessly and adapted so well when my father was admitted to hospital. We are all very grateful for everything that she did. If my parents ever need live-in care support again, we will contact Otus without hesitation.” Son of an Otus client, Tunbridge Wells, October 2017

“So patient – all your ladies are lovely and so patient and kind with my mother-in-law. She looks so neat and tidy these days, as does the house. Please pass on a big thank you to all of them when you get the chance.” Mrs T, West Sussex, daughter-in-law of an Otus client, August 2017

“Reassurance, calm and kindness – thank you for introducing your carer. She has not only been a great carer for my grandmother, she has also been a fantastic friend and has provided reassurance, calm and kindness during difficult times.” Grandson of an Otus client living in West Sussex, October 2017

“Adaptability and kind heart – Your carer had only been with us for a few days, caring for my grandmother, yet it felt like we had known her for a lifetime. This is testament to her easy going nature, adaptability and kind heart. Thank you.” Mr E, grandchild of an Otus client, London, October 2017

“Went the extra mile – Your lady arrived to care for my grandmother in the middle of a very difficult time for us all. My grandfather had just been placed into palliative care and was desperately unwell. From day one, she immediately built a quick rapport with all of us and went the extra mile to ensure that my grandmother received only the highest level of care and support, thankyou.” Mr E, grandson of an Otus client, West Sussex, October 2017

“Many thanks for the carer profiles you have sent to me – they look very nice young caring ladies and I am impressed by what I have read about them. The carer we have at the moment is fantastic, on the ball and I shall look forward to seeing her again and meeting and working alongside the new carers soon. I am so grateful for all of the help and support that I have had from Otus, thanks so much to all of you.” Mrs H, an Otus client representative from West Sussex, September 2017.

“Just want to thank you for assisting a customer leave a care home to return home where she is now living and not existing. It is a remarkable improvement in her quality of life and live-in care has allowed this to happen for her. She is so happy now, running her own home, walking, emailing, tending her own garden…fantastic.” From a social worker supporting an Otus client, September 2017

“My mother looks so good – the carers you have introduced to look after her are all lovely. They keep her house so clean and tidy, and her bedding is always clean and fresh. I have noticed such an improvement in her appearance – even the neighbours have noticed! Thank you.” Mr T, West Sussex, August 2017.

“I cannot remember whether I wrote to say how kind and caring your carer was with my Dad. Nothing was too much trouble. She was very careful with his diet and kept him occupied and comfortable. She even moved the bird bath so that it was easier for him to see. We would welcome her return.” Mrs K, West Sussex, June 2017

“We cannot praise your carer enough for the massive support and hard work she gives us.  Dad had just been discharged from hospital –  he was severely malnourished following a painful mouth infection and was dreadfully underweight.  She completely reorganised the fridge with all his favourite food, recommending food we could buy him of high calorie. Then two weeks ago Mum found some uncooked chicken which she started to eat and this resulted in her developing Campylobacters. This can be incredibly severe for a young person but for our Mum who is 92 catastrophic, in fact potentially life threatening.  Mum is now on a course of antibiotics and is making a full recovery.  We do not know how we could have coped without her help.  She has kept their flat and bathroom pristine, being well aware that something so highly contagious could have so easily been passed on to Dad.  Throughout all this, your carer smiles and jokes – both her care and dedication are faultless. She is kind, funny, caring and professional and seems to have no end of energy.  Mum and Dad adore her, in fact we all do. She is now one of our family.  We want to send our gratitude in introducing her and we always look forward to her visits.”  Words from the family of Otus clients living in Worthing, May 2017.

“I would like to thank your team for all the support you have given Auntie over the past five years.  It has been much appreciated by my Auntie and the rest of her family.  Should she decide a care home is not for her, we look forward to working with you again.”  Mrs S, niece of an Otus client based in Montrose, Scotland, April 2017

“Even though your carer was only with my aunt for a few months I could see they built up a rapport very quickly.

She seemed to immediately understand my aunt’s needs and moods and was very respectful of her individual nature.  Her easy going way was very welcomed by my aunt as some carers had tried to be, in my aunt’s mind, rather bossy.

My aunt could be quite challenging in her behaviour at times but your carer appeared to deal with these instances in a calm, quiet manner which, when my aunt was in a better frame of mind, I am sure she appreciated.

She kept in close touch with the family during her periods of caring for my aunt at times of illness or other concerns, which was much appreciated. She was very flexible in her approach to my aunt, responding to her needs in a timely manner with care and concern.

As a family we felt fortunate in having her caring for my aunt, knowing we could trust her and that my aunt was in a pair of caring , safe and sensible hands.  l would have no hesitation in recommending her to other families.”  Mrs S, Scotland, April 2017

“Otus Live-in Care was extremely approachable and helpful when dealing with my Mother, whether it was organising someone at short notice to provide care for her so she could leave hospital in time for Christmas 2015, scheduling the ongoing carer for the following 14 months or offering valuable impartial advice. The Otus team always seemed to go the extra mile. Thank you.” Febraury 2017.

“Sometimes social work can be rewarding and today was one of those rare moments. My client is doing so well with the help of your carers – she looks ‘alive’ and is smiling and joking. She is “so grateful to be home” and “so happy to be here I can’t believe it”. We walked in the garden and she showed me the bulbs she had planted years ago coming up. She is helping with some prepping of food, is walking every day, and even learning how to send emails. The second carer is now in place and I really feel we are already building a good team of regularly carers. With the introduction of a third carer, we will have a good team”, Mr J, an independent social worker, previously a Senior NHS/Local Authority Social Worker. January 2017

“I just wanted to thank you Otus for my mother’s carer over the Christmas period.  She has such a cheery heart and gave such attentive care to my mother at a time when she was also away from her own family for Christmas. My mother would be very happy to have her again.”  Mrs H, daughter of an Otus client living in West Sussex, January 2017

“Just to say your carer has been fantastic, a great support to us at a difficult time.  Mum has loved having her and would have her back in an instant!  I would not hesitate to get in touch with you if we need more support for mum in the future.” Mrs C, daughter of an Otus client in Berkshire, December 2016.

“I just wanted to drop you a line relating to the care and support that your organisation has provided for my client.  As we know, there were a number of trying situations over the time that you were engaged.  I have to say that I have been reassured and pleasantly pleased with the overall service from you and your team and the individual carers.  I just wanted to express our thanks in managing everything for us.  I would have no hesitation in recommending you or using your services again in the future.”  Mr P, an Independent Financial Adviser holding a Power of Attorney for an Otus client, December 2016.

“Thanks to all the Otus staff – you are always there to support us while we are with clients which is most appreciated”, as quoted by an Otus Live-in Care registered carer, December 2016.

“Superb service from Otus. They listen to our needs, and ensure that every carer is carefully selected to ensure that my mother-in-law, who has dementia, is very comfortable and happy with them.  Otus have been managing the live-in care for several years and has always been professional and caring.  Using Otus has taken off all the pressure and stress of trying to look after someone who wishes to remain in their own home.  I can highly recommend Otus and I would like to take this opportunity to thank Paul and Steph for everything they have done for my mother-in-law.  We really appreciate all your help.”   Mrs Julius, daughter-in-law of Otus client, Cambridgeshire, November 2016.

“On behalf of all my family, I would like to thank you for the amazing job you have done, and continue to do, in finding and managing a team of fantastic carers for my parents.

Since my first email contact with you several months ago, we have felt very supported by you and you have worked extremely hard to recruit the best team for us and also be available to us at all times for any queries, worries or doubts we have had.

What has really set you above all the other care companies we have dealt with, is the extremely personal and tailor made service you have given us; all the many phone calls, the home visit to meet all my family and discuss all the issues in depth, and all the follow up calls and constant keeping in touch which has made us feel very supported and made the transition to your company so smooth.

All of the ladies who care for my parents are fabulously professional, charming and hardworking and my parents (both 93!) are thriving. The rest of the family can now relax in the knowledge that we don’t have to keep worrying about the level of care my parents are receiving. It is also so nice that Otus is a family run, small business which means no impersonal call centres, no being put on hold for ages and no confusion or miscommunication about rotas, billing etc, which is a great relief! Also, although the quality of care is more important than any financial concerns, it is a welcome bonus that your tariffs are so reasonable and well below those of many other larger care companies.

We are extremely grateful to you for your professionalism and commitment and wouldn’t hesitate to recommend Otus Live-In Care to anyone requiring live-in care for themselves or a loved one.

Thank you all!  Kind regards, Kate Babb”, daughter of Otus Live-in Care clients living in West Sussex, November 2016

“I am glad that the family is happy with me and that they would like me to come again.  Thank you for sending me to such a wonderful job. I am very grateful.”  Ms S, working for an Otus client in Surrey, November 2016.

“The carer who looked after my mother-in-law can be highly recommended.  She was a fantastic help for us all.  Please pass on our thanks to the whole Otus team.”  Mr M, Guildford, November 2016.

“I have to say that the lady who came to look after my mother was delightful.  My mother particularly appreciated her being able to magic up delicious meals plus, she made a particular effort to sit with her and keep her company.  She has a real friendliness about her and is very good at putting people at ease.  Strongly recommended.”  Mr E, Kent, November 2016.

Otus carers have looked after my mother for over a year, on a three weekly rotational basis. The level of care from all of them has been exceptional. Inevitably there are personalities who ‘fit better’ with her, and gradually Otus has developed a rota of three ladies who make the best companions for Mum.

Each of them bring special skills to the situation, providing superb personal and emotional care for a lady with Dementia and mobility problems. Because we all live some distance away, the carer is trusted to manage every aspect of keeping Mum comfortable and content in her own home. They are all very caring and compassionate, managing Mum’s mood swings and cognitive deterioration with a gentleness and humour which makes her feel less vulnerable and frightened about her situation. The icing on the cake is that they are all excellent cooks, and friends who visit Mum tell me of delicious smells coming from the kitchen. We consider ourselves very fortunate to have been told about Otus at a time when my Dad was needing palliative care at home. The endless patience and kindness of the lady who moved in to care for them both made my Dad’s final days peaceful, with him feeling loved as his hand was held as he slept, and knowing that his wife would be in safe hands afterwards. A truly exceptional service.  Mrs M, Leceistershire, October 2016.

“We really are very pleased with the carer you have sent to look after our mother.  We couldn’t want for any better, especially as the family is constantly around.  Thank you.”  Mrs S, Kent, September 2016.

“The new carer you have introduced to Mum’s rota is up to your usual high standard.  The two carers had a very thorough handover and the new carer and Mum seem to be getting on very well.”  Mr P, Surrey, September 2016

“The carer you have introduced to me is worth her weight in gold.  She has been remarkable.  Thank you so much.”  Mrs B, Peterborough, September 2016

“Your carer looking after my mother has been outstanding and amazing.  We cannot speak highly enough of her.  She has been diligent and efficient.  Thank you.”  Mrs M, Leicestershire, September 2016

“The lady you have introduced to us has surpassed our expectations.  She has done a brilliant job to date looking after my mother.  She is sensitive and has really helped all the family members adjusting to live-in care.  Thank you so much.”  Mrs M, Brighton, September 2016

“I have used Otus in my capacity as an attorney. Paul and Steph were brilliant in organising a move from a nursing home to fulfil the dearest wish of the lady concerned; being able to return to her home.  I would definitely advocate live in care for many reasons, including the fact that the cost in a residential or nursing home tends to be higher, for service that’s not nearly so personal.

We had a number of carers on rotation, all of which were technically very capable, friendly and engaging. The upshot was that this lady went through to end of life in the manner she wanted. Being comfortable and having control and dignity is what she and everyone deserves, Otus Live-in Care achieved that and I am very grateful.

I can’t recommend Otus Live-in Care enough.”  Richards Bates, Rix & Kay Solicitors, August 2016

“The level of care provided by the carers looking after my Mum is second to none. They are both sensitive, warm and caring, and they have both built a good relationship with Mum.  Thank you for your continued support and understanding.”  Mrs M, Leicestershire, July 2016

“A massive thank you to all at Otus – the carers who looked after Dad were absolutely fantastic.  It made a huge difference and gave Dad confidence at a very difficult time.  I will recommend Otus services without hesitation.”  Mrs S, Healthcare Professional, West Sussex, June 2016

“My mother has been delighted with the care and attention she received from Rose and we would thoroughly recommend her – not least for her cooking abilities.  She has been a very hard worker and has a lovely attitude about her.  Thank you for your continued help.”  Mr E, Kent, June 2016

“Your carers were all fantastic. They were all amazing with my dad and tended to anything he needed. Whenever he was uncomfortable, they were able to help. They were unobtrusive and knew when we needed time as a family and each one of them was also supportive to both my mum and I. We cannot fault any of the carers who attended to dad and couldn’t have coped without their help.” Mr G, Lancashire, April 2016

“We wouldn’t have been able to enjoy the time that we had with dad were it not for your help and support. You were extremely supportive and pro-active and it made what was a very tough time, slightly less stressful.” Mr G, Lancashire, April 2016

“Thank you from the bottom our my heart for sending us an angel to help us get through. I have had trials and tribulations in life but caring for my mum for these three weeks is the most painful of all and I am so, so grateful to those two ladies for their compassion and kindness.” Jennie Musgrove, Chief Executive, Carers Support West Sussex, March 2016

The carer you have sent to look after Mum is great. She gets on very well with her. A plus! Another excellent recruit.” Mr P, Surrey, March 2016

“Your carer managed to encourage my father out of the house on sunny days, he had not done this in a couple of years. She helped him develop his mobility,
getting him to walk a bit more with a frame, great progress.”
– Mr L, Wiltshire, February 2016

“Your carer has been wonderful.  She was so resilient around the very difficult situation.” Anon, East Sussex, February 2016

“The carers working with my mother have been terrific. Mum loves all of them. They are all very different but work very well with her. Thank you.” Mr P, Surrey, February 2016

“I’m so grateful for all your help and your wonderful ladies. Your carer was there when mother passed away – nobody could have been more devoted or caring. If we had let her, she would never have left my mother’s side for a moment.” Mrs L, Surrey, January 2016

“Thanks for giving us such fantastic carers – they have been brilliant. You can be rest assured that I will recommend your services to others, without a doubt.” Mrs F, Gloucestershire

“Your live-in carer is hard-working and exceptionally good – we do appreciate how hard she has worked. Her understanding of the problems facing a neurologically challenged person has exceeded every other carer I have met.” Mrs M, Surrey

“I can recommend your carer very highly. She is excellent – very gentle and quiet, yet very quick to understand my needs. She helped me around the house safely, competently and reassuringly. I would be very happy for her to return.” Mrs J, Guildford

“I am a General Medical Practitioner holding full UK GMC registration. Thank you for the care you gave to my mother during her final months. You looked after her physical, mental and spiritual needs as well as managing the wider family.” Dr H, Suffolk
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“The carer you have introduced to us for our mother is perfect. She is very efficient, even made a cake for mother’s birthday. She is a very nice girl, we would all be delighted to have her return.” Mrs L, London

“Thank you for the carer who is looking after my mother. She is a true Godsend!” Anon, Sussex

“The carer looking after my mother is very discrete, conscientious, empathetic and extremely flexible, and her experience shines through. She instils great confidence and is very easy to have in the home 24 hours a day.” Mrs M, Norfolk

“Dad is very happy with the carer you have introduced to him and really wants her to return. I am amazed how well he has settled in to having a live-carer. She is very caring, Dad has been very comforted. Thank you.” Mrs B, Bedfordshire

“Your carer is doing a fantastic job – she always puts my father-in-law’s needs first. She has made such a difference to all our lives. Thank you.” Mrs W, Sussex

“The carer has had a lot to deal with at night but has risen to the very tough challenge. She is such a lovely person. Thank you.” Mrs B, Peterborough

“Our carer has been amazing and yesterday I had to insist that she went out for fresh air and a change of scenery while I sat with Dad.
I can’t thank you enough for everything you are doing.” Mrs M, Leicestershire

“We wanted to let you know how brilliant our carers have been. We are very aware this has been far from easy for them, but particularly these past few days with Dad going into hospital. Their professionalism and care has been hugely reassuring for us both.” Anon, Cambridge

“The Otus carer you have introduced to look after Mum is tremendous.  She has been great for Mum who really likes her.” Mrs C, West Sussex

“You have been great.  The carers I have looking after me are all fantastic.  It has made such a difference to me since my husband died.” Mrs P, Surrey

“I employed an Otus Live-in carer to cover my normal carers holiday.  She clearly valued her role and I felt very well looked after.” Mr J, West Sussex

“The live-in carer you supplied developed a very caring relationship with my father using plenty of gentle humour.  She really kept a very good regime for him, allowing his diet controlled diabetes to be well managed.  I would highly recommend her.” Ms G, Surrey

“I can highly recommend the carer that looked after my father.  She was a complete all-rounder, totally dependable and took full responsibility.  She looked after my parents as if they were her own grandparents.” Anon, Wales

“The carer managed to encourage my father out of the house on sunny days. He had not done this in a couple of years – he now almost admits to enjoying it. She helped him develop his mobility, getting him to walk a bit more with a frame, again great progress.”

“The carer you introduced us to for my brother was wonderful.  We had community nurses and aides in every day and they all made a point of letting me know how wonderful she was.  Thank you.”

“Thank you for providing us with such a wonderful carer who was so calm and caring.  She took everything in her stride.  We are so pleased she will be returning – our holiday will be so much more relaxing knowing my brother is in such good hands.”

“Our carer really is a superb and conscientious carer – I worry that she in fact works too hard.  Being the person she is, she doesn’t just sit around, she always seems to be working.”

“All the carers you have introduced have been brilliant.”

“I can’t speak highly enough of the carers you introduce.  They are all great.  Thank you.”

“Thank you very much for your kind words and for all the help you have given over the last two years.  You can be certain I will recommend you all highly whenever I meet anyone who is looking for live-in care.”

“The live-in care is excellent – I couldn’t have imagined it could be so good – I now have quality time with my husband.  Thank you.”

“Thank you very much for all your kind words and help over the last two years. You can be certain that I will highly recommend you to anyone looking for live-in care.”

“I just wanted to give you some feedback and I am doing this in front of our carer. She is an angel. She has fitted in so quickly to our household and we want her to stay for longer. Thank you for introducing her to us.”

“Thank you so much for all your help at a very worrying time – Dad’s carer was absolutely great.”

“We would not hesitate to recommend Otus Care to anyone needing live-in care. It meant that Dad could stay in his own home surrounded by everything he held dear with constant attention to his every need.”

“We would like to thank you and all the carers who looked after Dad for your help over the past few months. Please pass on our thanks to all the carers for the caring and sympathetic way in which they looked after Dad.”

“I am writing to let you know my thoughts. I would like to thank you for the carers you are providing who have all been excellent and suitable. I am very keen for the carer to be there when the end comes, I feel that she understands the situation best.”

“Thank you for your email. We are all very sad about it all but we were greatly reassured by the fact our father had excellent care from your team in his final weeks.”

“Both the carers that you have recommended to look after my husband have been wonderful. I could not have coped without them. They are always one step ahead and have fitted in perfectly. Nothing is too much trouble.”

“I have very positive feedback for Dad’s carer – she gets on very well with him, is really bubbly and positive whilst being realistic and sympathetic. Unsolicited, a visiting health worker said she had never encountered such an excellent carer.”

“Thank you so much for everything you have done for my Mother. You have been amazing – so patient, kind and understanding – always keeping your sense of humour and fun. We do so appreciate your attitude – you are a treasure!”