Who we are

Otus Live-in Care is a privately owned company. Set up by husband and wife team Paul & Stephanie Isaacs in early 2012, the company is based in West Sussex and prides itself on going that extra mile to introduce fully qualified carers to clients in need of live-in care.


Otus Live-in Care based in West Sussex, is owned and operated by husband and wife team Paul and Stephanie Isaacs. Launched in early 2012, the business has built up a strong client portfolio and carer database. Paul and Stephanie have an experienced team supporting them from across a good cross section of business including healthcare, the NHS and the service industry. The team also has experience of caring for their own loved ones and as a result, understands the pressures and challenges faced. The company is a member of the United Kingdom Home Care Association, the professional association of home care providers from the independent, voluntary and not-for-profit and statutory sectors, and an affiliate member of The Society of Later Life Advisers (SOLLA). SOLLA was founded in 2008 as a not-for-profit organisation to meet the need of consumers, advisers and those who provide financial products and services to the later life market. All Otus team members are ‘Dementia Friends’ – an Alzheimer’s Society initiative about learning more about dementia and the ways everyone can help.

Paul, Managing Director, has an intimate understanding of live-in care requirements for both clients and carers. Previously Operations Director for Saga Homecare (which incorporated Nestor Healthcare in 2010 and Allied Healthcare in 2011) Paul has gathered a wealth of experience in the sector. He has also worked for one of the UK’s largest domiciliary care providers. In his spare time, Paul is a voluntary Trustee of The Carers’ Support Services West Sussex, a charity supporting those caring for a relative or loved one. Stephanie (BSc Hons) Finance and IT Director, has an NVQ Level 5 Diploma in Leadership for Health and Social Care (adult management) and has specialist training in understanding dementia. She has many years experience in accountancy including six years as an insolvency administrator for a top ten UK accountancy firm. Their combined experience and commitment to build a strong company with care at the heart of everything they do results in a service that both clients and carers can trust.

Live-in Care, West Sussex
Paul Isaacs, owner of Otus Live-in Care


The most important question we ask ourselves when selecting personal carers is: ‘Would I like this person to look after my loved one?’ Only if we can answer this question positively do we register a carer on our data base and then introduce a carer to a client.

Our purpose is to introduce live-in carers to support those who want to remain living in their own home independently, secure in the knowledge that they have someone there to support them and offer companionship. All personal carers registered with Otus have been thoroughly vetted with their training and experience validated prior to any introduction being made.

We pride ourselves in attention to detail, both for clients and carers. We are here to listen and can help with the difficulties that can be associated with finding the right care, whether it is long or short term, respite or even to accompany clients on holiday or to a wedding. However, we recommend that personal carers should respect a client’s personal life and desire for independence. They should improve quality of and help clients enjoy life as fully as they can.

In my experience, it is the smaller care businesses such as Otus that are truly able to be flexible enough to offer a bespoke service to both clients and carers, and deliver true personal centered care.   My motivation for starting Otus Live-in Care was to deliver a service that makes a real difference. My desire is to alleviate the stress and concerns that are normally associated when seeking care or companionship for someone. The longer people are able to stay in their own homes surrounded by memories, friends and family, the greater their quality of life and potentially, life expectancy. At Otus we strongly believe that a positive care relationship in the comfort and familiar environment of one’s own home can increase a client’s sense of wellbeing resulting in positive ongoing health. We all work hard throughout our lives and many of us look forward to enjoying retirement in our own homes. If we can help people achieve this quality of life, this is a true achievement and ultimately, the reason for Otus’ existence.

What we do
We take time to understand the personal needs for each client in detail. Whether for companionship, personal or dementia care, Otus live-in carers are robustly interviewed and carefully matched to ensure that everyone involved has peace of mind.

A personally tailored solution
We take time to discuss in detail the personal needs of our clients. Our priority is not to simply find a personal carer, but to introduce to our clients professional personal carers and companions who have the specific skills and experience to complement a client’s individual needs. We listen to you or your loved ones needs and help with the difficulties that can be associated with finding the right care, whether long or short term. We provide a service that treats people as individuals.

live-in care, west sussex

From our office based in Partridge Green, West Sussex our team is available to help wherever help is needed. We have a network of over 300 carers from all over the UK. Our focus is on the quality of service the personal carers deliver to our clients and in this respect, trust and communication are vital. We encourage good communication with the personal carers and will react quickly to any issues that arise. Should a personal carer need to leave an engagement due to illness or personal circumstances, we will endeavor to find a replacement as quickly as possible. In the event that emergency care is required, we work in partnership with other like-minded care agencies to come up with a solution. Should this situation arise, and in full consultation with our client or representative, we would source temporary cover.

Request a call back