The company has built a strong reputation based entirely on the quality of service it has delivered to its clients over the years. Almost without exception, families get in touch with Otus as a result of personal recommendation.
“Otus could not have been more professional, more knowledgeable or more helpful in every aspect of their service.”
Paul has over 20 years experience in the care sector. Previous roles have included Operations Director for Saga Homecare (which incorporated Nestor Healthcare in 2010 and Allied Healthcare in 2011) plus he has also worked for one of the UK’s largest domiciliary care providers. Additionally, Paul was a volunteer Trustee Director of The Carers’ Support Services West Sussex for over 10 years (2013 – 2023), a charity supporting those caring for a relative or loved one.
“We could not have got through the last two years without your help and support. Mum has consistently felt safe, loved and exceptionally well cared for.”
Stephanie has an NVQ Level 5 Diploma in Leadership for Health and Social Care (adult management). She is also a qualified acupuncturist and has a good understanding of the importance of a holistic approach to caring. She has also completed specialist courses in understanding all levels of dementia and has accountancy qualifications.
“Otus provided a fantastic level of support in all our decision-making and delivered some lovely live-in carers to suit our rather complicated and fluid needs.”
Otus is an Associate Member of the National Care Association (NCA) which represents small and medium sized care providers, including live-in care. The NCA represents, guides, challenges and influences change for the direct benefit of both members and the people they support to promote and develop the highest standards of care in any setting. As associate members, Otus benefits from the NCA’s ongoing Government lobbying campaigns along with help and guidance on key issues, latest news and regulations affecting the care industry. For further information: https://nationalcareassociation.org.uk/about
Otus is also an affiliate member of The Society of Later Life Advisers (SOLLA). SOLLA was founded in 2008 as a not-for-profit organisation to meet the need of consumers, advisers and those who provide financial products and services to the later life market.
“You have always said that you are happy to share advice and offer additional signposting and have been true to your word. Thank you.”
Otus is always happy to offer support and advice to anyone that enquires about live-in care, without obligation.
On average, Otus has around 300 self-employed carers on its register. Only a small percentage of those who apply to join the register are successful. Otus registered carers must have at least two years live-in care experience and update their training annually (industry standard is every three years for most subjects). Every eligible carer undergoes a vigorous interview process, conducted by Paul. Being able to assure clients that the owner of the company has interviewed every carer, adds an extra level of confidence for everyone involved.
Otus is defined by The Care Quality Commission (CQC) as an Introductory Agency pursuant to the Health & Social Care Act 2008. The Care Quality Commission (CQC) only chooses to monitor and inspect businesses where carers are employed by the agency. We are confident that we conduct our business in such a way that, should the introductory model fall under CQC regulation in the future, our standards would not only meet but exceed those determined by the CQC.
OUR AIMS ARE
Always be open and transparent, have an eye for detail and be prepared to be flexible and sensitive to every situation
Maintain a person centred approach at all times
Be accessible and respond to any emergency in a calm and effective way – we are available 24 hours a day, seven days a week
Work with compassion and always seek to surpass expectations
Exceed current care industry and sector requirements
Keep abreast of legislation and sector developments.
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