TRUSTED AND EXPERIENCED TEAM
Otus is an established live-in care agency that has been introducing live-in carers to clients throughout the UK for nearly 15 years. Family owned and run, the company prides itself on having built a strong reputation for delivering a truly personal 24 hour service to clients, their families and representatives and its registered carers. The team always aims to deliver peace of mind and confidence that loved ones are being cared for by fully qualified, experienced and carefully matched self-employed carers.
At Otus, we introduce live-in carers to those who need care and wish to remain living in the comfort of their own home. Every client’s requirements and circumstances are unique – we never stop learning and adapting to the needs of our clients. We pride ourselves on our open and personal approach and always aim to alleviate the stress and concerns that can be experienced when considering live-in care for a loved one.
The Otus team provides a support service and is always on hand to offer help and guidance for both ongoing or emergency live-in care. Whatever the circumstances, we are happy to offer advice and if need be, can introduce suitable live-in carers at short notice. Whether it be planning for future eventualities or needing support for a loved one who is about to be discharged from hospital, we are just a call away. In an emergency, the Otus team is available 24 hours a day, seven days a week to support and offer recommendations to both clients and registered carers alike.
ROBUST SELECTION PROCESS
Only a small percentage of carers who apply to join our register are successful. Even before they are interviewed, carers have to demonstrate several years of live-in care experience and provide us with at least three referees for clients they have previously worked with. This is more than the industry standard. Our selection process is robust – including all references, insurance and training certification being validated – carers will not be invited to join our register until we are completely satisfied. We place significant emphasis on exploring what life experiences and interests carers have. This information is invaluable when we are considering introducing carers to clients. In order for live-in care to be effective, wherever possible, carers should share some common interests with the client.
VERIFIED ANNUAL TRAINING
We insist that carers refresh their key skills annually – to include Safeguarding of a Vulnerable Adult (SOVA), Moving & Handling, Medication Awareness and Food Hygiene – unlike the industry standard which, for most subjects, is every three years. Otus registered carers will also likely have NVQ qualifications as well as other specific care training for example dementia care, first aid etc. On average, Otus has around 300 self-employed carers on its register. Every carer undergoes a two-stage interview process which includes an initial telephone interview. If this is successful, applicants are then invited to a further two hour face-to-face interview with Paul.
TRUST AND COMMUNICATION
As a family owned and run company, we are particularly passionate about the quality and level of service we introduce to our clients. We believe that trust and communication are vital. We very carefully check the backgrounds and suitability of all carers, ensuring quality care is provided on an ongoing basis through sound communication. We encourage feedback from both our clients and carers at all times. Based in West Sussex, we introduce carers to clients across the UK.
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