“Proactivity and compassion”

“Proactivity and compassion – Thank you so much for the support that you provided to mother whilst you were with her. We were really impressed with your proactivity and the thoughtful compassion in which you looked after her in often difficult circumstances, particularly towards the end of her time with us. You certainly helped enable her to remain in her own home towards the end of her life, which we knew was what she really wanted. We would be delighted if you were able to attend mother’s Thanksgiving Service.” Message of thanks sent to an Otus carer who provided palliative care. Mr T, Cambridgeshire, October 2018.