“Sympathetic, thoughtful and honest – From the first phone call over five years ago when we felt that we were in crisis, the Otus team has been incredibly sympathetic, thoughtful and honest. The team of carers you have introduced to care for both our parents, and more recently just my mother, has been wonderful. The decision to move our mother into a care home was a very tough one, taken out of necessity, and is no reflection on the care she has been receiving, nor the professionalism we have received from Otus as a whole. Thank you for everything over the years. We would happily recommend Otus to anyone considering care options for a loved one, without hesitation.” Mr T, son of an Otus client living in Peterborough, February 2019.
“Seamless and professional – I would just like to take the opportunity to thank you for the excellent service you are providing with your carers for my father. The administrative organisation seems to work seamlessly and the professionalism and efficiency of the carers is noteworthy. Daddy has always been in a good place in his own home being supported by his friends. However, it is very satisfying to see this having transitioned with few hiccups through to Daddy accepting a live-in carer which was a challenge for him to accept. It is very gratifying to see him content in a routine and enjoying lovely meals too!
It has provided me and my family with enormous comfort being so far away from home to know that Daddy was being well cared for. On behalf of my family thank you once again.” Ms T, daughter of an Otus client living in Lincolnshire, December 2018.
“Absolutely amazing – The care that mum received from your carers was absolutely amazing and we so appreciated them. We will miss seeing them and thank you for sending these wonderful ladies to care for our mother. With our family’s thanks to you for all your help and support over the last few years.” From the family of an Otus client living in Kent, November 2018.
“Thank you all very much for all your hard work introducing your live-in carers to care for Otus clients. We don’t take your kindness and your hard work for granted at all. Thank you Otus for giving me work to do. I really appreciate you all. Have a MERRY CHRISTMAS AND HAPPY NEW YEAR. I hope the New Year will bring us more opportunities to work together. Thank you.” Message received from an Otus registered live-in carer who has been caring for Otus clients since the beginning of 2017.
“Superb – My brother and I appointed Otus to provide live-in care for our elderly parents when we were unhappy with the level of care provided by a (private) nursing home.
The level of care Otus provided was simply superb: caring, professional and cheerful. Our parents were so much happier and comfortable in their own home. One particular benefit of Otus Care that we had not expected, but were very grateful for, was the freely offered advice and organisational skill of the individual carers who were able to maximise the support from the NHS.” Mr H, son of an Otus client in Dorset November 2018.
“Proactivity and compassion – Thank you so much for the support that you provided to mother whilst you were with her. We were really impressed with your proactivity and the thoughtful compassion in which you looked after her in often difficult circumstances, particularly towards the end of her time with us. You certainly helped enable her to remain in her own home towards the end of her life, which we knew was what she really wanted. We would be delighted if you were able to attend mother’s Thanksgiving Service.” Message of thanks sent to an Otus carer who provided palliative care. Mr T, Cambridgeshire, October 2018.
“Exceptional – On behalf of us all, I would like to express our gratitude to you and Paul, your team and your wonderful carers. Your support, professionalism, compassion and understanding over the last few years has been exceptional and has made a difficult time far more bearable for my parents and for the family.
Having been the person that deals with you all on a more regular basis, I can’t rate you all highly enough and would be more than happy to recommend you to anyone considering live-in care for a loved one.
You have a great team and we are truly grateful for everything you have done for us.” Ms B, daughter of client, West Sussex, June 2018
“Professional and Personal – As director of my own company that helps older people and their families navigate their way through the care system, my life is made easier when I work with companies who have the same values and offer a professional and personal service. Over the last few years, on behalf of one of my clients, I have worked with the Otus Team. They introduced a rota of live-in carers to care for my clients, so that they could remain in the comfort of their own home. Sadly they have both now moved into a care home, but I know that they benefitted from the extra time they were able to stay cared for in their own home.” Director of a private company helping older people and their families organise their own care in Greater London. August 2018.
Big thank you
“I am sure our care adviser has told you already, but I just wanted to say a big thank you for all the support you have given us over the last four years or so, introducing live-in carers for my parents. Mum has now moved to be with Dad in the care home and has already settled into life there. Thank you for everything you have done for them both.” Mr D, son of an Otus client living in London, August 2018.
“Dad has been quite badly behaved for the few last weeks and your carer has been wonderful and coped with his attitude. We really like the work she has done, her cooking and caring are excellent. His short term memory is deteriorating quite badly, but other times he is completely on the ball. Thank you.” From the daughter of an Otus client living in West Sussex, August 2018.