“Patient, attentive, intuitive”

“Patient, attentive, intuitive – I have just taken Mum’s carer to the station for her journey home and felt compelled to write a reference for her. She was only the third live-in carer to look after my Mum but I have to say she has made a world of difference. She has also won round my Dad totally, building a lovely relationship with him based on humour and care. She is a wonderful carer, patient, attentive and intuitive – we can’t wait for her to return.” Mrs K, daughter of an Otus client living in West Sussex, March 2021