COSTS EXPLAINED
An Otus registered carer daily fee starts at around £120 per day, plus our support service fee. Carer fees are invoiced by the carer at the end of each engagement or every two weeks, whichever is the shorter.
Additional costs that should be considered when engaging a live-in carer include:
• Bank Holiday carer fees are double the daily rate (Otus support service fee remains the same)
• Food and board to be provided to the carer for the duration of each engagement
• A carer’s travel costs to and from a client’s home at the beginning and end of the engagement
• Should there be night calls, these are normally charged at £12 per call
TRAVEL AND ACCOMMODATION
Clients are responsible for the carers travel costs to and from the engagement. All general living and travel costs (including any specifics relating to food) should be agreed between the client and carer before the engagement commences.
REGISTRATION FEE
A one off registration fee of £120 is payable by the client to Otus Live-in Care. This is only payable once we have fully understood the client’s requirements. This fee covers all the initial conversations we have with clients (or their families and representatives) as well our set up costs whilst researching and creating a rota of suitable carers.
SUPPORT AND ADMINISTRATION
Understanding a client’s needs and preferences is key to identifying, introducing and maintaining a team of three to four carers who regularly return to care. We actively seek feedback from both clients, their families and the carers we introduce during all engagements. We will assess any changes in a client/carer relationship, and always talk things through to ensure that we continue to provide a team of carers who are best suited for each individual client. Additionally, should there be a change in circumstance for the client or a carer should be taken ill or need time away from her work, the Otus team will find a solution as quickly and efficiently as possible. We ensure that our client records are kept up to date with the latest information and preferences in order that carers have realistic expectations and are able to deliver the best care right from the start.
Otus undertakes a robust and detailed interview process with every carer who wishes to join its register. We request and verify at least three references, all training certificates and carry out an Enhanced DBS check. Once registered with Otus, we maintain an ongoing checking process to ensure a carer’s mandatory training and insurance is up-to-date and refreshed on an annual basis (the industry norm is every three years). By so doing, we can be confident that we are introducing carers who have the most suitable experience and are fully trained with the latest approaches to care, thereby minimising the stress that can be associated when arranging care for a loved one.
For all the above, including any day-to-day issues that might arise, the Otus team is available 24 hours a day. Our fee for this support and administration starts at £25 (incl. VAT) per day, per carer for ongoing care.
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