“Went the extra mile”

Went the extra mile – Your lady arrived to care for my grandmother in the middle of a very difficult time for us all. My grandfather had just been placed into palliative care and was desperately unwell. From day one, she immediately built a quick rapport with all of us and went the extra mile to ensure that my grandmother received only the highest level of care and support, thankyou.” Mr E, grandson of an Otus client, West Sussex, October 2017

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