“I just wanted to drop you a line relating to the care and support that your organisation has provided for my client. As we know, there were a number of trying situations over the time that you were engaged. I have to say that I have been reassured and pleasantly pleased with the overall service from you and your team and the individual carers. I just wanted to express our thanks in managing everything for us. I would have no hesitation in recommending you or using your services again in the future.” Mr P, an Independent Financial Adviser holding a Power of Attorney for an Otus client, December 2016.