Archives

‘Absolutely amazing’

Absolutely amazing – I would like to say how wonderful your carer is. Having spent nearly a week here with her I can honestly say she is absolutely amazing. Always cheerful and laughing, never gets tired, upset, impatient. Runs the house like clockwork and never forgets anything. She is incredibly patient, caring and kind to my parents and is a joy to be around. We are all very happy with her!” Mrs B, daughter of an Otus client, West Sussex, April 2018

‘Much easier than I imagined’

Much easier than I imagined – Thank you for all your help and assistance in providing live-in care for my Mum. Sadly it was only for a very short period before she passed away. Otus made the process of arranging care much easier than I had imagined it would be – something that was greatly appreciated at a very difficult time. When you are thinking about a carer to look after an elderly parent, your objective is to find someone who is caring, kind, considerate and understanding as well as being proficient in the job. This is the perfect description of the carer you introduced to us. As a family we are very pleased that she could make Mum’s last days as comfortable as possible and would not hesitate to recommend her to future clients. It was also a great help to me that she agreed to stay on and assist with all the arrangements – it was really appreciated. Thank you again to all at Otus.” Mr D, son of an Otus client, West Sussex, April 2018

‘Contributed to her recovery’

“We are grateful for the care which Mum received, which certainly contributed to her recovery. Should the need arise, I am sure we will be in touch again.” WG, London/Hove, April 2018

‘Express our gratitude’

“Express our gratitude – we wanted to send you an email to express our gratitude for all the advice and support the Otus team gave us recently in connection with my husband’s parents. Never having experienced this situation before and being plunged straight into the deep end, it was just so helpful to have someone to speak to who was able to provide reassurance and advice. My husband’s parents are both now at home with an occasional carer but if and when the need arises, we will certainly be back in touch. Thank you.” Mrs B, East Sussex, January 2018

“Safe, secure and relaxed”

Safe, secure and relaxed – I just want to say how fantastic your carer is! Thank you, thank you so much for bringing her into our lives! Mum immediately bonded with her, they laughed, cried and became fast friends. She made mum feel safe, secure, and relaxed. We all adore her. Thank you Otus for helping us with mum´s live-in care needs – both carers she had were lovely. We will happily recommend your company.” Words from the daughter of a client in Buckinghamshire, December 2017

“Far Reaching Wisdom”

Far reaching wisdom – your carer joined our family to care for my father, who has dementia, for a few months during 2017. As neither my brother nor I lived close by, having your wonderful carer was incredibly important. Almost immediately, it was apparent that she had far reaching wisdom, enhanced with care and respect for my father. Her knowledge of dementia was clear to see and she tactfully guided us in how best to support him. If his living circumstances had not changed, I know that she would have been by my father’s side, travelling his dementia journey with him until the very end.” Ms L, Otus client’s daughter, West Sussex, November 2017

“Exceptionally Professional”

“Exceptionally Professional – I cannot praise Otus Live-In Care highly enough. In the midst of a family crisis, precipitated by the death of my mother, Otus was highly responsive, supportive and caring in the extreme, and exceptionally professional. The team identified and provided wonderful carers for my father who has dementia, within a matter of days. Importantly, the team was also incredibly generous with their time and advice, and spent many hours on the telephone in the early weeks, reassuring, advising and supporting us throughout the whole process. I would wholeheartedly recommend them.” Ms L, daughter of an Otus client living in East Sussex, October 2017

“Coped seamlessly”

Coped seamlessly – Your carer has been a fantastic support and wonderful company for my mother. She coped seamlessly and adapted so well when my father was admitted to hospital. We are all very grateful for everything that she did. If my parents ever need live-in care support again, we will contact Otus without hesitation.” Son of an Otus client, Tunbridge Wells, October 2017

“So patient”

So patient – all your ladies are lovely and so patient and kind with my mother-in-law. She looks so neat and tidy these days, as does the house. Please pass on a big thank you to all of them when you get the chance.” Mrs T, West Sussex, daughter-in-law of an Otus client, August 2017

“Reassurance, calm and kindness”

Reassurance, calm and kindness – thank you for introducing your carer. She has not only been a great carer for my grandmother, she has also been a fantastic friend and has provided reassurance, calm and kindness during difficult times.” Grandson of an Otus client living in West Sussex, October 2017