Archives

“Superb”

Superb – My brother and I appointed Otus to provide live-in care for our elderly parents when we were unhappy with the level of care provided by a (private) nursing home.

The level of care Otus provided was simply superb: caring, professional and cheerful. Our parents were so much happier and comfortable in their own home. One particular benefit of Otus Care that we had not expected, but were very grateful for, was the freely offered advice and organisational skill of the individual carers who were able to maximise the support from the NHS.” Mr H, son of an Otus client in Dorset November 2018.

“Proactivity and compassion”

Proactivity and compassion – Thank you so much for the support that you provided to mother whilst you were with her. We were really impressed with your proactivity and the thoughtful compassion in which you looked after her in often difficult circumstances, particularly towards the end of her time with us. You certainly helped enable her to remain in her own home towards the end of her life, which we knew was what she really wanted. We would be delighted if you were able to attend mother’s Thanksgiving Service.” Message of thanks sent to an Otus carer who provided palliative care. Mr T, Cambridgeshire, October 2018.

“Exceptional”

Exceptional – On behalf of us all, I would like to express our gratitude to you and Paul, your team and your wonderful carers. Your support, professionalism, compassion and understanding over the last few years has been exceptional and has made a difficult time far more bearable for my parents and for the family.

Having been the person that deals with you all on a more regular basis, I can’t rate you all highly enough and would be more than happy to recommend you to anyone considering live-in care for a loved one.

You have a great team and we are truly grateful for everything you have done for us.” Ms B, daughter of client, West Sussex, June 2018

“Professional & Personal”

“Professional and Personal – As director of my own company that helps older people and their families navigate their way through the care system, my life is made easier when I work with companies who have the same values and offer a professional and personal service. Over the last few years, on behalf of one of my clients, I have worked with the Otus Team. They introduced a rota of live-in carers to care for my clients, so that they could remain in the comfort of their own home. Sadly they have both now moved into a care home, but I know that they benefitted from the extra time they were able to stay cared for in their own home.” Director of a private company helping older people and their families organise their own care in Greater London. August 2018.

Big thank you

Big thank you
“I am sure our care adviser has told you already, but I just wanted to say a big thank you for all the support you have given us over the last four years or so, introducing live-in carers for my parents. Mum has now moved to be with Dad in the care home and has already settled into life there. Thank you for everything you have done for them both.” Mr D, son of an Otus client living in London, August 2018.

“Excellent”

“Excellent”

“Dad has been quite badly behaved for the few last weeks and your carer has been wonderful and coped with his attitude. We really like the work she has done, her cooking and caring are excellent. His short term memory is deteriorating quite badly, but other times he is completely on the ball. Thank you.” From the daughter of an Otus client living in West Sussex, August 2018.

‘Absolutely amazing’

Absolutely amazing – I would like to say how wonderful your carer is. Having spent nearly a week here with her I can honestly say she is absolutely amazing. Always cheerful and laughing, never gets tired, upset, impatient. Runs the house like clockwork and never forgets anything. She is incredibly patient, caring and kind to my parents and is a joy to be around. We are all very happy with her!” Mrs B, daughter of an Otus client, West Sussex, April 2018

‘Much easier than I imagined’

Much easier than I imagined – Thank you for all your help and assistance in providing live-in care for my Mum. Sadly it was only for a very short period before she passed away. Otus made the process of arranging care much easier than I had imagined it would be – something that was greatly appreciated at a very difficult time. When you are thinking about a carer to look after an elderly parent, your objective is to find someone who is caring, kind, considerate and understanding as well as being proficient in the job. This is the perfect description of the carer you introduced to us. As a family we are very pleased that she could make Mum’s last days as comfortable as possible and would not hesitate to recommend her to future clients. It was also a great help to me that she agreed to stay on and assist with all the arrangements – it was really appreciated. Thank you again to all at Otus.” Mr D, son of an Otus client, West Sussex, April 2018

‘Contributed to her recovery’

“We are grateful for the care which Mum received, which certainly contributed to her recovery. Should the need arise, I am sure we will be in touch again.” WG, London/Hove, April 2018

‘Express our gratitude’

“Express our gratitude – we wanted to send you an email to express our gratitude for all the advice and support the Otus team gave us recently in connection with my husband’s parents. Never having experienced this situation before and being plunged straight into the deep end, it was just so helpful to have someone to speak to who was able to provide reassurance and advice. My husband’s parents are both now at home with an occasional carer but if and when the need arises, we will certainly be back in touch. Thank you.” Mrs B, East Sussex, January 2018