LIVE-IN CARE FROM A CLIENT PERSPECTIVE
At Otus Live-in Care we are passionate about the quality of service we offer to our clients. We believe that transparency, trust and communication are vital and understand how daunting the task of finding the right care package can be.
We encourage ongoing feedback from both our clients and carers. This helps us to ensure that we are meeting the often changing needs of our clients, as well as ensuring that our registered carers are happy in their work.
Learning about other people’s experiences is sometimes the best way to understand how a service works, and this could not be any truer of live-in care.
For anyone wondering how live-in care can work, the following words received from an Otus client this week gives an excellent perspective of how it worked for her and her father. The lady who provided the testimonial is a senior NHS professional.
“The carer Otus introduced to for my father was amazing. She was an absolute star. She approached caring for him with sensitivity and maturity. Whilst he was in hospital, she visited him every day between 12 noon and 8pm to keep him company, and to ensure that he had everything he needed. She was able to help and encourage him in many ways – over a two week period social services visited him every day. She gave him moral support, encouraged him to open up and kept his family informed. Even when the social services people changed meetings to 10am in the morning, she took it upon herself to make sure she was there to support my father.
People don’t do the maths – so often live-in care is thought of as expensive. In my experience, it isn’t. Until he had a fall, my father was so happy being cared for in his own home, surrounded by the things he loves. For me it was about being able to be my father’s daughter, rather than becoming his carer. Live-in care is not as expensive as people might think and the sooner more people realise this, the better.
I would be very happy to talk to anyone who might be considering live-in care as an option for their loved one and will champion the Otus Live-in Care team very highly. Every member of the team is genuinely five star – they listen, are responsive to any concerns or problems and come up with sensible and deliverable solutions. I have total faith and trust in what they do. The service Otus offers is invaluable – it isn’t just about supplying a carer – they really do care. They are a great back up and support to both family and client.”
Our core aim is to give families peace of mind and confidence that their loved ones are being cared for by fully qualified and carefully matched carers. If you would like to know more about our services, just call the Otus team on 01403 710119 or send us an email at firstname.lastname@example.org . We would be happy to talk to you, without obligation.