FAQ’s

Why live-in care?

There are two main scenarios where live-in care could be considered as a good care option. It could be that you or a loved one are becoming frail or increasingly having mobility or memory problems, if running the home is beginning to feel like a daunting task and undertaking daily routines is becoming difficult, then live-in care might be the answer. Alternatively you or a loved one could have a spinal injury, suffer from cerebral palsy, learning difficulties or any other independence limiting condition. Live-in care can deliver person centered care in secure, familiar surroundings. It also provides comfort for family and friends and reassurance that a loved one has someone with them 24 hours a day.

What is drop-in domiciliary care?

Drop-in domiciliary care is also a solution but the quality and continuity of care can be difficult to maintain. Domiciliary care, also known as homecare, is the delivery of a range of personal care and support services to individuals in their own homes. The carers or nursing staff will visit a client or patient at agreed times during the day to carry out pre-arranged duties.

Will a live-in carer be unobtrusive?

Live-in carers registered with Otus are experienced and understand fully the need for privacy, dignity and respect when working with a client. They have the skills and ability to be able to gauge the correct level of attention in many different scenarios. The prospect of having an unfamiliar person living in your own home can be a concern for some people but in our experience these concerns are soon put to rest as live-in carers are experienced in understanding the emotions involved.

Are live-in carers only for the elderly?

No, live-in care is not only for the elderly. Live-in carers are able to help anyone who needs care, no matter what their age. For example someone who has suffered a spinal injury, suffers from cerebral palsy, learning disabilities or any other life limiting condition. If you are unsure as to whether a live-in carer could help you or your loved one, just give us a call.

How much does it cost to engage a live-in carer?

Affordable quality live-in care is an achievable and cost effective alternative to a residential care home.  The cost of live-in care for one person starts from £738.50, including VAT and administration fee.  Other costs to consider are:  night calls which are charged at  £12 per call (maximum two per night); double daily carer rate for Bank Holidays; accommodation and travel expenses.

What are the different advantages of live-in care or a residential care home?

Moving to a residential care home is often the default solution recommended by people when they feel that someone needs additional care and support. However, in our experience residential care homes do not offer the continuity, quality of care, independence and lifestyle that can be delivered with one-to-one care in a client’s own home and more importantly, it can be a more expensive option.  Additionally, if you are a couple seeking care, it is much more cost effective to be looked after in your own home.   See following comparisons:  
Live-in Care        Residential Care
Otus cost from £738.50 per week From £962 per week*
Special rates for couples Per bed charge
Familiar surroundings Unfamiliar surroundings
Less upheaval and stress Upheaval and distress
Independence maintained Loss of independence
Person centered care – one-to-one 24/7 Varied carers not 24/7
Carer skills matched to physical and mental state of client More generic care
Companionship and continuity of care Varied continuity of care
Freedom to choose what and when you eat Set menus at prescribed times
Friends and relatives freedom to visit in private Lack of privacy
Pets can remain at home Rules vary
  *Figure represents annual fee divided by 52 weeks as per Partnership Survey findings published by Laing & Buisson. It is worth remembering that geographically, this cost could be considerably higher i.e. Southern England.

What if there are issues and I need advice during an engagement?

Whether a client or a carer, the Otus team is available for help and to offer advice for any problems that may arise during an engagement. For example, if there is a change of circumstance for the client or carer, or if there are any difficulties between the client and carer, Otus will make every effort to try and help resolve the problems and if necessary provide an alternative carer.

Do I have the right to cancel an engagement?

Once the terms of an engagement have been agreed between the carer and client, a confirmation letter and contract will be sent to both parties confirming the engagement. Between the contract issue and start of engagement, if either party changes their mind, they are required to notify Otus not less than seven days before the start date so that the engagement can be cancelled. Failure to do so may result in a cancellation charge. Please refer to our Terms & Conditions

What if I want to cancel an engagement that has already commenced?

Should either the client or carer wish to cancel an engagement for any reason, the Otus team will do their best to solve any problems. Naturally, if a replacement carer is required, we would encourage either party to inform us as soon as possible. We will always make it our priority to help resolve any issues with the least disruption.

What if the carer falls ill?

In the event that a carer is unable to work due to illness or needs to leave the engagement due to personal circumstances, Otus will endeavour to find a replacement as quickly as possible.

Can I request a specific carer?

Where possible Otus will try to meet a request for a specific carer but it will always be dependent on availability. Rest assured that Otus will always ensure that a client is matched with a carer that has suitable skills, training and experience.

Could I engage a carer on a permanent basis?

If a client wishes to employ a carer directly, Otus will charge an additional fee. Please see our Terms and Conditions for full details

What happens if an engagement is cut short?

In the event that a carer falls ill or due to personal circumstances needs to leave the engagement, he or she is duty bound to inform Otus as soon as the situation arises. Should a personal carer need to leave an engagement due to illness or personal circumstances, we will endeavour to find a replacement as quickly as possible. If for any reason this is not possible, and still working closely with the client or representative, we have good working relationships with other live-in care agencies and would seek a suitable replacement via them.

Can I interview the carer before engagement?

Yes, it is possible to either meet the carer face-to-face, via the telephone, video call or any other form of communication that is suitable for you and the carer.

How many hours per day will a live-in carer work?

A live-in carer is just that – he or she lives in your home. Naturally, the carer will need personal breaks each day but this would be discussed and agreed at the beginning of the engagement and reviewed as necessary going forward.

What accommodation will a live-in carer require?

A live-in carer will require a bedroom for rest, including space to store personal belongings.

Can a live-in carer accompany a client on holiday?

Yes absolutely. A live-in carer will be happy to accompany a client to any events, appointments or family occasions as well as on holiday.

Can live-in carers escort clients to events and appointments etc?

Yes – they would be happy to work with the client in planning appointments and travel to and from events. We encourage the carers to keep the Otus team abreast of any major events or plans.

How do you select the carers on your register?

All carers on Otus Live-in Care’s register have undergone a rigorous interview process. Only carers with relevant past experience will be considered – all identities are confirmed, references and certificates of training verified – and most importantly all have an Enhanced Disclosure and Barring Service (DBS) check, including a check against the Protection of Vulnerable Adults (POVA) list. Every potential carer is interviewed face-to-face by our Managing Director, Paul Isaacs.

Where do you recruit your carers from?

Carers who are registered with Otus Live-in Care come from the UK and overseas.  Even if English isn't their first language, they must demonstrate to us their ability to communicate clearly and accurately in English, both verbally and written.  Many of the carers registered with us have been referred by word of mouth – through friends who are already on our register – or they have found us via an online search or advertisement we place in carefully selected publications. Wherever our registered carers come from, they all have to undergo a very thorough interview process.  They all possess the skills and training necessary to provide an excellent level of care for our clients in the comfort of their own homes.

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